Returns & Refunds
Last updated: October 24, 2026
30-day returns
You may request a return within 30 days of delivery. To be eligible, an item must be unused, in the same condition as received, and in its original packaging. A receipt or other proof of purchase is required.
How to request a return
Email [email protected] with your order number and the item you would like to return. Please contact us before sending a package so we can confirm the return details.
Return address
FlexPrep / Bazaar Anatolia5301 Polk St Bldg 21
Houston, TX 77023
United States
Return shipping
You are responsible for return shipping costs. Shipping charges are non-refundable. We recommend using a trackable shipping service and keeping your shipping receipt.
Non-returnable items
Discounted or sale items and personalized items are not eligible for return, refund or exchange.
Damaged or incorrect items
If an item arrives damaged or you receive the wrong item, contact us at [email protected] with your order number and relevant photos so we can review the issue.
Refunds
Once your return has been received and inspected, we will email you to confirm whether a refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to show the credit.
Order cancellations
Orders are processed promptly. Contact us as soon as possible if you need help with a cancellation; changes may not be possible once an order has been processed or shipped.
Contact
For return and refund questions, email [email protected].